Good To Grab

Good To Grab Terms of Service

Last Updated on November 16, 2025.

Acceptance of terms

Welcome to Good To Grab. These Terms of Service (the “Terms”) explain how you can use our platform (mobile app, website, etc.). By using Good To Grab, you agree to these Terms and enter into a legal agreement with Good To Grab Private Limited (we, us, our). These rules apply to everyone who accesses our app or website, including Users (people buying surplus food) and Partner Stores (restaurants, cafes, bakeries, shops, etc. that offer surplus food through our platform). If you don’t agree with any of these Terms, please do not use our services.

Information We Collect

Age and Capacity: You must be at least 18 years old and legally capable to use this app and agree to these Terms. By using Good To Grab, you represent that you meet these requirements and follow all applicable laws.
Account Creation: To use certain features (like placing orders), you need an account. You can sign up with email/password or via social logins (Google, Apple, etc.). If you use a social login, you confirm you own that account and allow us to access basic info (name, email, etc.) as permitted.
Your Information: When you register, make sure all info is truthful and up-to-date. If you claim or list a business (as a Partner Store), you must own it or have permission to use its details. Do not impersonate others, provide false details, create multiple accounts, or try to access someone else’s account or business listing without permission.
Password Security: Keep your password and account details confidential. You are fully responsible for activities carried out under your account. If someone uses your account without permission, that’s your responsibility. Please notify us immediately if you suspect any unauthorized access or breach of security.
Communications: By creating an account, you agree to receive service-related messages (order updates, account notifications) via email, SMS, or in-app notifications. You can opt out of marketing emails, but we will still send you essential transactional notices.

Changes to Terms

We may update or change these Terms at any time, at our sole discretion. We will post the new version on our platform with a new “last updated” date. It’s your responsibility to review the Terms periodically. Continued use of Good To Grab after changes means you accept the updated Terms.

Language and Interpretation

We may provide translations of these Terms for convenience, but the English version is always the legally binding one. If there’s any conflict between the English version and a translation, the English version governs.

How the Platform Works

Good To Grab is a technology platform that connects users with partner restaurants and stores offering surplus food at discounted prices. We don’t prepare, store, or deliver food ourselves. Here’s what to know:

How the Platform Works

Service Changes and Updates: We are always improving Good To Grab. Features, design, and content may change or be removed over time without notice. Your device may auto-download updates unless you disable that feature; these updates become part of our service.
Account Restrictions: For operational or security reasons, we may disable or restrict access to accounts (for example, if we suspect fraud). If we do this, you might lose access to your order history or saved data. We won’t be liable for any such loss.
Usage Limits: We may set reasonable limits on how much you can use our services (such as order volume) to ensure quality of service for all users.
Testing Features: Sometimes we test new features or interface changes with a subset of users. This means different users might see different versions or offers. This helps us improve the platform for everyone.

Disclaimers

Informational Content: All content on the platform (descriptions, menus, images, etc.) is for informational purposes only. We do our best to keep info up-to-date, but we are not liable if something becomes outdated, incomplete, or inaccurate.
Quality and Availability: We do not guarantee the quality, safety, freshness, or availability of any food or items. Surplus food is offered on an “as-available” basis by our Partner Stores. For example, a “Magic Bag” is a surprise assortment and depends on what leftovers a restaurant has; its contents are not guaranteed in advance. For “Menu” offerings, you can choose exactly what you want to buy.
Intellectual Property: All images, logos, and trademarks on Good To Grab belong to us or our licensors. Do not use them without permission. If you believe your IP rights have been infringed, let us know with details (see the Copyright section).
Certifications by Partners: If a restaurant shows permits or certificates (like FSSAI) on their listing, that information is provided by the restaurant. We do not verify or guarantee these documents. Any reliance on them is at your own risk.
Fees and Promotions: We reserve the right to add fees (service fees, convenience charges, etc.) or subscription plans anytime. We may also issue promo codes, cashback, or vouchers at our discretion. These can change or end without notice. If we find you abusing a promo (e.g., fraudulent referrals), we may suspend your account or revoke benefits.

Using the Platform

Placing Orders

Types of Surplus Food: Restaurants on our platform offer surplus food in two main ways: 1) Magic Bags – mixed leftover items at a discount, and 2) Menu Items – specific surplus dishes or products at a discount. In both cases, the food is sold directly by the restaurant (Partner Store).
Placing a Reservation/Order: When you place a reservation or order, you authorize us to send your order details and payment to the restaurant. This authorization is irrevocable. You must pick up your order during the pickup window shown in the app. Failure to pick up within the time means the order is complete and no refund will be given (unless our Refund Policy states otherwise).
Restaurant Fulfilment: The restaurant is fully responsible for preparing and providing the food. We only facilitate the order. If the restaurant runs out of surplus food, has an operational issue, or a safety concern, they may cancel your order. In such cases, we will process a refund per our Refund Policy. We are not liable for the restaurant’s inability to fulfil an order or any food safety decisions.
Prices and Contents: All prices and descriptions are provided by the restaurant. We do not set or influence them. Magic Bag contents depend on the restaurant’s leftover inventory and are not disclosed in advance. Menu item availability and pricing may change until the moment you place your order.
Pickup: Once you arrive to pick up your order, inspect it on-site. After you take it, the restaurant (not us) is responsible for food quality, freshness, allergens, and related issues. If there are problems, you should raise them immediately with the restaurant.

B. Your Conduct

Respectful Behaviour: Treat restaurant staff, Good To Grab staff, and other users with respect. No abusive, harassing, discriminatory, defamatory, obscene, violent, or illegal behaviour is allowed. Such conduct can lead to account suspension or termination.
Legal Compliance: You agree to use the platform in accordance with all laws, regulations, and rules applicable in India. Do not engage in illegal activities or post content that violates national security, public order, or targets any protected class.
Content of Communications: Any chats, messages, or calls through our platform must be respectful. We may record or log communications for safety and quality. If you object, please avoid using these features.
Use of Data and Automation: Do not scrape, copy, or extract data from our platform for commercial use unless we provide written permission. Do not use bots, crawlers, or automated tools to access the platform. Follow all instructions in robots.txt or similar files.
Platform Integrity: Do not disrupt or damage our service. This includes attempts to hack, reverse-engineer, overload, or introduce malware/viruses. Do not delete or modify others’ content. No spamming, unsolicited messages, chain letters, or promotional posts.
IP and Privacy Rights: Do not post anything that infringes on intellectual property, privacy, or publicity rights. Do not impersonate others, use fake emails, disguise your identity, or hide the origin of content.
Prohibited Content: Do not post hateful, obscene, pornographic, or harmful content, especially regarding minors. Do not post fake reviews or misleading information meant to harm restaurants or manipulate ratings.
Framing and Linking: You may link to Good To Grab only from legal and appropriate content. Do not frame our website or app within another site.

If you violate any of the above rules, we may immediately suspend or terminate your account and take legal action if needed.

Content and Intellectual Property

Our Content: Good To Grab owns all intellectual property rights on our platform (software, text, images, logos, designs, databases, etc.). These are protected by law. We grant you a limited, personal, non-exclusive license to use the platform for lawful personal use only. You may not copy, modify, distribute, or create derivative works without our written permission.
Your Content:When you submit any content (reviews, photos, comments, ratings, etc.), you give Good To Grab a worldwide, royalty-free, perpetual license to use, display, modify, adapt, and distribute that content. We can use it for any lawful purpose (including marketing and improvements). You also waive any moral rights on your submissions. You promise that anything you post is truthful, lawful, and doesn’t infringe anyone’s rights. We reserve the right to remove or block any content we consider illegal, harmful, infringing, or in violation of these Terms, at our sole discretion.
Third-Party Content: We may link to or show content from others (restaurants, third-party sites, social media, etc.). We do not control, endorse, or guarantee the accuracy of third- party content. We are not responsible for any loss or damage from your reliance on it.
Reviews and Ratings: User reviews and ratings are personal opinions, not Good To Grab’s endorsement. If you have a problem with another user’s review, you must address it directly with that person or restaurant.

Fees and Payment

Pricing:The total price for your order (Magic Bag or Menu items) will be displayed at checkout. This includes the food cost set by the restaurant, any taxes, and applicable fees. You must pay the full amount upfront at the time of reservation.
Platform Fees:If we charge any service, convenience, or platform fees, we will display them to you before you pay. All fees are subject to applicable taxes, which will also be shown at checkout.
Payment Methods:We accept various payment methods. Refunds (if any) will be made through the same method you used, unless we issue platform credits or otherwise specify. Refund timelines depend on your payment provider’s policies.
No Resale: You agree not to resell or redistribute any food items you buy through Good To Grab. All purchases are for your personal use only.

Cancellations and Refunds

Our Role: Good To Grab is not a party to the sale of food — the contract is between you and the restaurant. Refunds or replacements must be approved by the restaurant or as allowed by our official Refund Policy.
Fees: We do not refund platform or convenience fees unless:
- A technical error on our side caused the issue.
- The restaurant cancelled because the food became unavailable.
- The situation is explicitly covered under our Refund Policy.
Reporting Problems: If you face an issue (wrong item, spillage, contamination, etc.), inform the restaurant immediately at pickup. Also notify us with clear evidence (photos, video, etc.) as soon as possible. We will review and resolve the case as per our policies.
Special Instructions: Restaurants follow special instructions on a reasonable best-effort basis. If something is handled differently, it may not qualify for a refund automatically.
Refund Process: If eligible, your refund will be credited back to your original payment method (or as platform credit if you were paid that way). The exact time depends on your bank or payment provider.

Order Cancellation Damages

We take your order authorizations seriously. If you cancel or cause a cancellation of an order for reasons not our fault (for example, you gave wrong info, were unreachable, didn’t show up, or simply changed your mind), this breaches your unconditional authorization. In that case, you agree to pay liquidated damages equal to the loss suffered by the restaurant (basically the value of what they prepared or reserved). We may recover this amount by deducting it from your account or future orders.

No Penalty for Our or Restaurant’s Fault: If a cancellation occurs due to our system or technical error, or because the restaurant couldn’t fulfil the order (no stock, etc.), you won’t be charged. If you already paid, we will refund you in that event.

Disclaimers and Limitation of Liability

A.Disclaimer of Warranties

We provide Good To Grab “as is” and “as available”. To the fullest extent allowed by law, we (and our officers, directors, employees, agents) disclaim all warranties – express, implied, or statutory. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or any other promise about the service.

We make no promises about:

Indemnification

The accuracy, completeness, or reliability of any content or listings.
The quality, safety, hygiene, or suitability of any food from Partner Stores.
Any personal injury or property damage resulting from consuming food bought through our app.
The availability, uptime, or performance of the platform.
Security of the platform or your data (we follow reasonable practices, but we cannot guarantee against every risk).
Conduct of any restaurants or other users.

Any advice or information we provide (written or spoken) does not create any warranty. If you download any materials or data from our site or app, you do so at your own risk.

B. Limitation of Liability

Errors or inaccuracies in listings or content.
Personal injury, illness, or property damage from consuming food.
Unauthorized access to or alteration of your data.
Any interruption or suspension of service.
Transmission of viruses or malware.
Loss of data, revenue, or business.
Reliance on any content or user-generated reviews.
Failure to secure your account credentials.
Actions or omissions of restaurants (e.g., food quality or availability issues).
Events beyond our reasonable control (such as natural disasters or third-party failures).

Aggregate Cap: Our total liability to you for any claim is limited to the amount you actually paid for the specific order that gave rise to the claim, to the extent allowed by law. In other words, we are not liable for more than your purchase price for that order.

C. Indemnification

You agree to indemnify and hold harmless Good To Grab and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

Your breach of these Terms or misuse of the platform.
Your violation of any law or the rights of a third party.
Content you submit (like reviews or comments).
Your involvement in any disputes over food or service (including any health issues from food you consume).

We reserve the right to take over the defence of any claim at our own expense. You agree not to settle any claim on our behalf without our written consent.

Termination

Your Right to Close Account: You can delete your Good To Grab account anytime by going to Profile → Settings → “Delete Account,” or by contacting support.
Our Right to Suspend/Terminate: We can suspend or terminate your access to the platform without prior notice for any reason, including violations of these Terms, fraud, misuse of the platform, or prolonged inactivity.
Effect of Termination: If your account is terminated, we may delete or deactivate your account, limit access to your data, and block creation of new accounts. We are not liable for any loss resulting from termination or data deletion.
Data Retention: Even if you delete your account or orders, we may retain certain information as required by law (such as transaction records for tax or IT regulations).

Miscellaneous

Entire Agreement: These Terms, along with our Privacy Policy and any other policies we provide, form the entire agreement between you and Good To Grab regarding the platform.
No Waiver: If we do not enforce any right or provision in these Terms, it does not mean we waive that right.
Severability: If any part of these Terms is found invalid or unenforceable, the remaining sections will continue in full effect.
No Partnership: Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Good To Grab. You are not authorized to act on our behalf.
Governing Law: These Terms are governed by Indian law. Any disputes will be resolved exclusively in the courts of Hyderabad, Telangana, India.
Carrier Charges: Using our platform via mobile data may result in charges from your mobile service provider. We are not responsible for those fees.
Linking to Our Platform: You may link to Good To Grab as long as the site you link from is lawful and appropriate. You may not create embedded links or frames to our site without permission.

Grievance and Contact Information

Company Details

Legal Entity Name: Good To Grab Private Limited
Registered Office: Plot No. 7, 5th Floor, Commercial Flat No: 501, Sri Dwarakamayi Apartment, V R Colony, Gokul Plots, Near KPHB 9th Phase, Hyderabad-500085.
Corporate/Operational Office: Plot No. 7, 5th Floor, Commercial Flat No: 501, Sri Dwarakamayi Apartment, V R Colony, Gokul Plots, Near KPHB 9th Phase, Hyderabad-500085.
Website: www.goodtograb.in (and the “Good To Grab” mobile app)
Support Email: info@goodtograb.in (for all queries)

Customer Care

Email:customersupport@goodtograb.in
Phone:+91 9403891983

Grievance Officer

In accordance with Indian IT Rules and Consumer Protection laws, you may escalate unresolved issues to our Grievance Officer:

Name: Pittla Sai Kishore
Email: grievance@goodtograb.com
Working Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)

Important Security Notice

Good To Grab will never ask for your OTP, CVV, PIN, or full banking details via calls, SMS, or email. Do not share such sensitive information. Report any suspicious communication claiming to be from Good To Grab immediately.